{"id":1790,"date":"2022-04-28T10:16:33","date_gmt":"2022-04-28T00:16:33","guid":{"rendered":"https:\/\/smartedriver.com\/?page_id=1790"},"modified":"2023-11-10T10:45:57","modified_gmt":"2023-11-09T23:45:57","slug":"smart-edriver-ewd-faqs","status":"publish","type":"page","link":"https:\/\/smartedriver.com\/smart-edriver-ewd-faqs\/","title":{"rendered":"Smart eDriver EWD FAQs"},"content":{"rendered":"\t\t
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Smart eDriver EWD FAQs <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Download our driver daily use guide guide: Driver instruction sheet<\/a><\/p>

Below you will find some frequently asked questions about electronic work diaries and the Smart eDriver app.\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\tFAQs for Drivers<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\tFAQs for Fleet Managers<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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General FAQs <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is a work diary?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The National Driver Work Diary (also\u00a0known as a logbook) is evidence that a driver\u2019s work and rest hours are compliant with the Heavy Vehicle National Law (HVNL) and that their fatigue is being adequately managed. Please visit\u00a0nhvr.gov.au<\/a> for more info.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is an electronic work diary?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

An EWD (Electronic Work Diary) is an electronic device or system approved by the NHVR (National Heavy Vehicle Regulator) to monitor and record the work and rest times of a driver. The Smart eDriver EWD is available for download from the Google Play store. Download it on your mobile phone or tablet and contact us to get started. The Smart eDriver EWD can now replace your written work diary or logbook as an alternative.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the difference between an electronic work diary (EWD) and a written work diary?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The main difference is that a written work diary requires manual entry of all data, which is prone to error, and multiple worksheets that then must be distributed. The fleet business must then translate the written forms into a digital form which is also prone to error and consumes valuable resources.<\/p>

The EWD captures the relevant information and only requires the driver to tap on the touchscreen to input events. An EWD will require less time and provide alerts when a driver is approaching a work time limit. An EWD can record time more accurately \u2013 to the nearest minute \u2013 and policies are in place to ensure a consistent approach to compliance. Drivers, transport operators, record keepers and authorised officers will have the same functions and obligations using EWDs as they do for the written work diary. However, EWDs will automate many of these functions, making day-to-day operations faster and easier.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan an electronic work diary replace the written work diary?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, the Smart eDriver EWD has received 100% compliance certification from the NHVR and can now be used as a replacement for your written work diary or logbook.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan this platform only be used by Australian clients?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, the BFM (basic fatigue management) rulesets are based on NHVR requirements and therefore the app can only be used in Australia.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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FAQs for Drivers<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I need to memorise the BFM rules to use the Smart eDriver app? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

No. The Smart eDriver app will automatically send you notifications for rest breaks and potential non-compliance events. You don\u2019t have to remember all of the guidelines.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan anyone else edit my records?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

No, only a driver and record keeper can edit their records.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIf I am intercepted, what should I do?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Enter the compliance screen and hand the device to the officer in compliance mode. Do not enter the password to exit compliance mode if an officer requests to do so.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I edit a work or rest event?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

If the driver didn\u2019t hit End of Day<\/em>, then the events can still be edited. Edited events need comments to save. The original event will still be on record which can be viewed by the supervisor.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow important is it to end my day?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The End of Day<\/em> step is required to submit the entire day\u2019s event to the server, and it indicates the end of shift. Failing to do so may result in breach or the driver not being able to work the next day.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I use Smart eDriver to drive for more than one business? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes. Smart eDriver can accommodate multiple business profiles.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I need to select a business when I log in?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, you need to select a business, as the business holds the profile for base location, base time zone and record keeper location. If you only work for one business, only this business will show.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWill EWDs record in 15 minute blocks like the written work diary?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

No. Under the NHVR EWD Standards, EWDs will record time in minutes for more accurate records. Minimum rest period will still be 15 minutes, you are not restricted to starting your rest at\u00a0 X:00, X:15, X:30 or X:45\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDoes a rest break of 17 minutes and 43 minutes count as 60minutes rest in an EWD?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, periods of 15 minutes or greater count as rest.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat does investigation aid mean in the compliance section of the app?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The Investigation Aid<\/em> tab displays a list of all the breaches that the driver has incurred. The breach time will be displayed as a green line on the graph and the level of breach will be displayed under the Potential Non-Compliance Level<\/em> section.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat do I do if I need to change my email address?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Click on the Raise Support Ticket<\/em> option in the app and submit a request for email address change, providing the business name, driver name, old email address and new email address, along with the reason for change. The request will be processed in 1-3 business days.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat do I do if I can\u2019t log in?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

If you forget your login credentials, click on Forgot Password<\/em> and enter your email address. You will receive an email with a link to reset your password, provided an account exists for that email address.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I change my license number?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Click on the Raise Support Ticket<\/em> option in the app and submit a request for license number change, providing the business name, driver name, old license number and the new license number, along with the reason for change. The request will be processed in 1-3 business days.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan reports be sent directly from my mobile or tablet?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, by using the Report Transfer<\/em> function under the Compliance<\/em> tab, the report can be mailed to the required person.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDoes the app support night mode?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The app automatically switches between day and night mode provided the light sensor is enabled in the app.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDoes the app still work if I don\u2019t have a mobile signal? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes. The app will still work while offline, and will automatically upload records once online again.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDoes Smart eDriver take daylight savings into consideration when calculating rest and work events?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, the event calculations take the current daylight saving setting into consideration.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow much data is required for a month of SeD app usage?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

A maximum of 5GB.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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FAQs for Fleet Managers <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDoes Smart eDriver require telematics or connection to the vehicle? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

No. Smart eDriver is a cloud-based standalone app that does not require connection to the vehicle, unlike other EWDs on the market.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDoes Smart eDriver require a particular brand or model of device to work? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

No. We don\u2019t require your fleet to use any specific brand or model of device. We have the largest list of NHVR approved devices, and can undertake testing to qualify any device not already listed. Smart eDriver is currently compatible Android devices, with an iOS version to be launched soon.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs the license per driver or per vehicle?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The standard licensing model is per driver. However, if the company has a large fleet, a license per vehicle can be considered.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow is Smart eDriver billed? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We won\u2019t lock you into any ongoing contracts or hidden fees. We will bill you monthly.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow many admin users can be created for a business?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The number of users for a business is not restricted.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDoes SeD support AFM (advanced fatigue management) rulesets?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

As standard, Smart eDriver adheres to a standard and BFM (basic fatigue management) ruleset. If a business requires a custom AFM ruleset, we can implement this at an extra cost.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs there an API to extract data from SeD and feed it into another system, if required?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Based on user requirements custom APIs can be developed. Depending on the amount of customisation there will be a non-recurring expense.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I re-link a driver to a business if delinked accidentally?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, click on Add Driver<\/em> and enter the driver\u2019s license number and state of license issued. The result will show the driver\u2019s name with an option to link. Click on Link<\/em>. Ask the driver to login to the app and accept the request and the driver will be re-linked to the business.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat support services can Smart eDriver and Step Global provide?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Smart eDriver and Step Global can provide basic app and device support. We can also provide a dedicated support agreement customised to your requirements.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo Smart eDriver or Step Global provide MDM (mobile device management) services for app management on mobile phones or tablets?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

No, Smart eDriver and Step Global do not provide any MDM services.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Smart eDriver EWD FAQs Download our driver daily use guide […]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_mi_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0},"yst_prominent_words":[],"_links":{"self":[{"href":"https:\/\/smartedriver.com\/wp-json\/wp\/v2\/pages\/1790"}],"collection":[{"href":"https:\/\/smartedriver.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/smartedriver.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/smartedriver.com\/wp-json\/wp\/v2\/users\/30"}],"replies":[{"embeddable":true,"href":"https:\/\/smartedriver.com\/wp-json\/wp\/v2\/comments?post=1790"}],"version-history":[{"count":21,"href":"https:\/\/smartedriver.com\/wp-json\/wp\/v2\/pages\/1790\/revisions"}],"predecessor-version":[{"id":2618,"href":"https:\/\/smartedriver.com\/wp-json\/wp\/v2\/pages\/1790\/revisions\/2618"}],"wp:attachment":[{"href":"https:\/\/smartedriver.com\/wp-json\/wp\/v2\/media?parent=1790"}],"wp:term":[{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/smartedriver.com\/wp-json\/wp\/v2\/yst_prominent_words?post=1790"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}